PRIVACY NOTICE (Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 3 reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation i.e. the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information but, if you were to do so, we would not be able to provide treatment.
2. We have a 'Legitimate Interest' in collecting that information because, without it, we couldn't do our job safely and effectively.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes a 'Legitimate Interest' but this time it is your legitimate interest.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25 if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored on paper, in locked filing cabinets at premises which are locked and alarmed when unattended. Emails between us are retained in our email account which is password protected; your email address and telephone contact number are accessed via password protected devices.

We will never share your data with anyone who does not need access without your written consent.

You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors. Provided that the legal minimum has elapsed you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly and that we are doing everything we can to make sure that the only people who can access your data have a genuine need to do so.

Of course. If you feel that we are mishandling your personal data in some way you have the right to complain. Complaints need to be sent to the Data Controller:-

N: Caroline Pearson
E: [email protected]
T: 07515 923114
A: 69 Bradford Road
BD19 3PT

If you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner's Office.

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